Customer care
Frequently asked questions
Practical answers about products, ordering, delivery and returns.
How much does shipping cost?
Standard shipping is $5.99 per order. Review the complete total at checkout before payment.
How long does delivery take?
Allow 1–2 business days for handling plus an estimated 3–6 business days in transit, for 4–8 business days total. These are estimates, not a guaranteed arrival date.
What is the order cutoff?
The cutoff is 15:00 America/New_York, Monday to Friday. Local Eastern Time follows daylight saving changes. The cutoff does not guarantee same-day dispatch.
How long do I have to request a return?
Request a return within 60 days of delivery. Contact customer care before sending an item so that the correct receiving instructions can be provided.
Can I send a return to the business address?
The registered business address is not an established return destination. Request receiving instructions for your order before sending anything.
When is customer care available?
Monday to Friday, 08:00–17:00 America/New_York. The usual reply time is within one business day. Customer service is online and email-based; no public phone service is offered.
How do I choose the right size tool?
Compare the listed dimensions with your worktop, containers and the recipe requirements. A close photograph can make a small tool appear larger, so use the actual measurements.
Are all kitchen accessories oven safe?
No. Use a tool with heat only when the instructions for that exact product support it. Metal appearance, silicone texture or kitchen styling does not establish a safe temperature.
Does a photograph show everything included?
Only the pieces explicitly listed on the product page are included. Contents and styling props shown in a photograph are not automatically part of the sale.
Can I put these tools in the dishwasher?
Follow the care instructions for the exact item. Do not assume that a stainless appearance, wooden handle or silicone component establishes dishwasher suitability.
How do I report a damaged or incorrect item?
Keep the packaging and included parts. Contact customer care with your order reference and a description of the issue. Photographs can help identify a damaged or missing component; keep personal information out of them.
Can I change an order after placing it?
Contact customer care promptly with the order reference and requested change. A change depends on the actual handling stage and must be confirmed; sending a request does not itself update the order.
How can I track an order?
Open Track My Order and use your order reference and checkout email. Tracking information is shown only when a real order service can verify access. A created shipping label does not prove collection by a carrier.
Which payment methods are accepted?
Available methods appear in the payment step when the payment service is connected. If that service is unavailable, checkout explains the issue and does not collect payment or display a successful order.
What if a product is not listed?
Search the shop by name or category. If no matching products are listed, there is no item available to add from that result. Contact customer care with a specific product question.
Where can I read the full policies?
Shipping, Returns & refunds, Privacy, Terms of service and Cookies are linked in the footer. Read the relevant policy and final order details before payment.